 |
| Millennium City Building in Sector 5, Kolkata |
IBM Daksh was a BPO. In other words, it was a call-center job that I had got myself into. IBM Daksh had just opened their new office in Kolkata and we were the first batch to be recruited and trained. It was a domestic process. Our client was one of the top telecom providers of India. My office was located in Electronic City.
Being a call center, we had to work in shifts. Our shift changed every week, which definitely was not good as my bilogical clock went for a complete toss. The worst shift were the ones that began at 4 pm and ended at 2 pm and overnight shift. What I hated also when I had to go to work on Sundays and Saturdays. When all my friends were relaxing, sleeping and having fun, I was sitting at office and blasting at customers and being blasted by them for a good 9 hours.
Nonetheless, the experience of working in a call center was totally different from my past job. Let me tell you that this was also my first full-time employment. At Daksh, my job entailed receiving cutomer calls and offering instant solution to their problems/querries. Sometimes the call pressure was so high, I hardly got the time to soothe my vocal chords that had been blabbering for long hours non-stop. Though a very strenous and tiring job, it helped me to improve my communication skills and customer handling skills.
I managed to stick to this job for a good 10 months, before I finally got a break which changed the entire course of my career.
